Refund policy

Want to request a return? No problem!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Just ensure you are follow these guidelines:

1. Returns must be claimed within 14 days of delivery

2. The returned product & packaging are in unworn, unwashed, and undamaged condition with all tags still intact

3. Returned products without tags intact will not be accepted

We will initiate the refund within 3-5 business days once we receive the returned products at our warehouse

Please note refunds will be issued to the original payment method when the returned merchandise is delivered and received at our warehouse

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Reach out to us through at theprojectindus@gmail.com to raise an exchange request. We will address your needs within 24 hours

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 3-5 business days have passed since we’ve approved your return, please contact us at theprojectindus@gmail.com.

 

If you have queries about refunds & returns, please do not hesitate to email us at theprojectindus@gmail.com or fill in the Contact Us form